Terms of service

1. Who these terms are for

Fullsteem is operated by RDW LLC, a Kentucky limited liability company. In these terms, “we” and “us” mean RDW LLC, and “you” means the business that uses Fullsteem and the person who accepts these terms for it. You confirm that you have authority to bind the business.

Fullsteem provides business website, website Anna, online booking and business management tools. It is for businesses, not for personal or household use. Your customers’ service agreements are with your business. These terms do not create an agreement between us and your customers.

2. Accepting these terms and changes

You accept these terms when you create a Fullsteem account, start a subscription or use Fullsteem for your business. They apply from the effective date shown at the top of this page.

We may update these terms. For a price change or a material change to these terms, we will email the account owner at least 30 days before the change takes effect and update the date on this page. Other changes, such as clarifications or terms for new features, take effect when we post them. If you do not agree to a change, you can cancel before it takes effect. If you keep using Fullsteem after that date, the updated terms apply.

3. Private beta

Fullsteem is in private beta, by invitation. Payments are in test mode until launch, so test transactions do not move real money. Features may be incomplete, change or be unavailable. Features labelled Coming are planned and have no promised delivery date. Review your website, service menu, prices and booking rules before approving publication.

Anna uses AI and can make mistakes. Check her suggestions and any AI-drafted content before you use or publish it. Her answers do not replace your business judgment, professional advice or your own customer service.

4. Your account

Provide accurate business and contact details and keep them current. Keep your sign-in email account and Fullsteem access secure, and tell us promptly at help@fullsteem.com if you suspect unauthorized use. You are responsible for activity under your account.

5. Your business, content and customers

You are responsible for your own prices, services, availability, policies and customer dealings, including delivering work, handling complaints, taxes, refunds and disputes. You are also responsible for the accuracy of the business information that Anna and your booking page use.

You keep ownership of the content and customer records you add to Fullsteem. You give us a non-exclusive license to host, copy, process, display and publish that content only as needed to provide Fullsteem to you, including your published website and booking page.

You must have the rights and permissions needed for the content and customer information you provide. Give your customers the notices and choices the law requires for your business. Booking emails that Fullsteem sends in your business’s name are your business’s messages. If you use customer details from Fullsteem to send marketing messages, you are responsible for following the laws that apply to them, including the CAN-SPAM Act.

6. Customer information we process for you

When your customers and website visitors use your booking page or Anna, we process their information on your behalf as your service provider. We use it only to provide, secure and support Fullsteem for you, as you direct through your use of the service, or as the law requires. We do not sell it, share it for targeted advertising or use it for our own marketing. We do not combine it with information we hold for other businesses, except for the sign-in email a customer uses with more than one Fullsteem business.

We keep this information confidential and limit access to the people and providers who need it to run Fullsteem. We will help you respond to your customers’ privacy requests, tell you without undue delay if we confirm a security breach affecting it, and tell you if we can no longer meet these commitments. We delete it after your account ends as described in section 11 and our privacy policy.

7. Acceptable use

Use Fullsteem lawfully. Do not use it for fraud, impersonation, spam, harassment, illegal services or content that infringes another person’s rights. Do not upload malicious code, try to access another business’s information, bypass access controls, overload or interfere with the service, scrape it, or copy or reverse engineer it except where the law allows.

Do not ask customers to enter payment card numbers, government identification numbers, health information or other sensitive information into Anna or into fields that are not meant for it.

8. Customer payments

Customer payments run through your business’s own Stripe account connected to Fullsteem. Stripe processes those payments into your Stripe account. We do not hold your customers’ funds. Your business is responsible for the underlying customer transaction and its payment obligations, including refunds, disputes and chargebacks. Stripe charges its processing fees to your Stripe account. Fullsteem does not add a fee to your customers’ payments unless the pricing page shows one, and we would introduce one only with notice under section 2.

Stripe provides payment processing to businesses on Fullsteem under the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. As a condition of taking payments through Fullsteem, you agree to those Stripe terms as Stripe updates them. You agree to give us accurate and complete information about your business, and you authorize us to share it, and information about your transactions, with Stripe to provide those payment services. Stripe handles data as described in the Stripe Privacy Policy.

Fullsteem’s subscription is separate from your customers’ payments to your business. The current beta payment flow uses Stripe test mode. A test payment is not a real customer payment or proof that funds have settled.

9. Fees and cancellation

See the pricing page for the current subscription offer and included features. Review the offer shown before starting a subscription. These terms do not set a price. While payments are in test mode, no real subscription charge is made.

The Fullsteem subscription is billed monthly in advance, in US dollars, to the card you provide through Stripe. It renews automatically each month until it is cancelled, and you authorize us to charge each monthly fee when it is due. Fees do not include taxes. Where the law requires us to collect sales or similar taxes, we will add them to your bill.

If a payment fails, we will tell you by email and may retry the charge. We may change the subscription price with at least 30 days’ email notice. A new price applies from your first billing date after the notice period ends. Please tell us about a billing error within 60 days of the charge.

You can cancel at any time by emailing help@fullsteem.com from your account email. Self-serve cancellation is not yet available in Fullsteem. Cancellation takes effect at the end of the billing period you have already paid for. You keep access until then and are not charged again.

Fees already paid are not refunded, including for a partial month, except where the law requires a refund or where we stop offering Fullsteem under section 10.

10. Suspension and ending service

We may suspend all or part of your access if a payment remains overdue 14 days after we notify you, if you breach the acceptable use rules, if your use creates a security or legal risk for Fullsteem, other businesses or their customers, or if the law or a provider requirement makes it necessary. Where practical, we will give you notice first and a reasonable chance to fix the problem, and we will restore access once it is resolved.

We may end these terms and close your account if you materially breach them and do not fix the breach within 15 days after we notify you, or immediately for fraud, illegal use or serious or repeated abuse. We may also stop offering Fullsteem with at least 30 days’ notice. If we do, we will refund the fees you prepaid for the unused part of the current billing period.

You may end these terms by cancelling your subscription as described in section 9 or by asking us to close your account. When service ends, your right to use Fullsteem stops, amounts already due remain payable, and we may take your website and booking page offline. Sections that by their nature should continue, including those on fees owed, your information, disclaimers, liability, indemnity and disputes, continue after service ends.

11. Your information when service ends

For 90 days after your account ends, you can email us to request a copy of your business information and customer records. Self-serve export is not yet available, so we provide copies on request by email. After those 90 days, we delete or anonymize your account, business and customer information, except where the law requires us to keep it longer, such as billing and tax records, or where we need it to resolve a dispute or enforce these terms. Copies in routine provider backups are removed as those backups expire. Keep your own copies of records you need.

12. Our service and third-party services

We own Fullsteem, including its software, design and content other than yours. While your account is active, you may use Fullsteem for your business under these terms. If you send us suggestions, we may use them without obligation to you.

Fullsteem works with services run by others, including Stripe and Google. Their own terms apply to your use of them. We are not responsible for those services.

13. Disclaimers

To the extent the law allows, Fullsteem is provided “as is” and “as available,” without warranties of fitness for a particular purpose, merchantability or non-infringement. We do not promise uninterrupted or error-free service, accurate AI output, a particular business result, bookings or revenue. Third-party services can also change or become unavailable.

These terms do not exclude rights or warranties that the law does not allow us to exclude.

14. Liability limits

To the extent the law allows, RDW LLC will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, business opportunities, goodwill or data, arising from or related to Fullsteem or these terms, even if we were told they were possible.

To the extent the law allows, RDW LLC’s total liability for all claims arising from or related to Fullsteem or these terms is limited to the fees you paid us for Fullsteem in the 12 months before the event that gave rise to the claim.

These limits do not apply to liability that the law does not allow to be limited. They do not limit your obligation to pay fees or your obligations under section 15.

15. Indemnity

You will defend and indemnify RDW LLC against third-party claims, and related losses and reasonable costs, arising from your services, your content, your dealings with your customers, payments to your business, or your breach of these terms or the law. We will tell you promptly about a claim, let you control its defense and cooperate at your expense. You may not settle a claim in a way that admits fault for us or binds us without our written consent.

16. Governing law and disputes

These terms are governed by the laws of the Commonwealth of Kentucky, without regard to its conflict of laws rules. Any lawsuit about Fullsteem or these terms must be brought in the state or federal courts located in Jefferson County, Kentucky, and you and we consent to the jurisdiction of those courts.

Before filing a claim, contact us at help@fullsteem.com so we can try to resolve it informally. If it is not resolved within 30 days, either side may go to court. Either side may go to court sooner for urgent relief, such as to stop misuse of the service or of intellectual property.

To the extent the law allows, claims may be brought only on an individual basis, not as a plaintiff or class member in a class, collective or representative proceeding. Nothing in this section limits rights that the law does not allow to be waived.

17. General terms

These terms, our privacy policy and the subscription offer you accept are the whole agreement between you and us about Fullsteem. If a court finds part of these terms unenforceable, the rest stays in effect. Not enforcing a term is not a waiver of it. You may not transfer these terms without our written consent, except to a successor to your business that agrees to them. We may transfer them as part of a merger, acquisition or sale of Fullsteem. Neither side is responsible for delays caused by events beyond its reasonable control. We send notices to your account email, and you can send notices to help@fullsteem.com.

18. Questions

For questions, corrections or removal requests, contact help@fullsteem.com.